The Lowdown
No fluff. No fake smiles. Just straight answers to the stuff people actually ask. If you don’t find what you’re after — give us a shout. We’re real people behind the screen.
🧥 1. Where’s My Order?
Everything’s printed fresh when you order — not pulled off a shelf.
We usually take 3 – 5 working days to print (this can be a tad longer during busy times), then it’s shipped out.
Once it’s out the door, you’ll get a tracking link — if not, check your spam (yeah, we know). Still no sign? Drop us a message and we’ll sort it.
In case you missed it!
Please note that all orders are PRINTED TO ORDER.
Orders received before 4pm Mon to Fri will generally be shipped within 3 - 5 working days, but this can be longer during busy times.
📦 2. Do You Ship Internationally?
Yeah, we do. We’ve sent Dead-End Street gear all over — from Cardiff to Canada.
💷 3. How Much Is Shipping?
Shipping is calculated by location — no surprises at checkout.
🇬🇧 United Kingdom — Free over £75 · Standard £3.50 · Express £4.95
🇪🇺 Europe — Tracked £14.95
🇺🇸 United States — Tracked £14.95
🌍 Rest of World — Tracked £14.95
🔁 4. What If I Need to Return Something?
No dramas. If it’s unworn, unwashed, and within 14 days, you can send it back for a refund or swap. Hit up our How We Ship & If It's Not Right page for the full breakdown — no fine print, just fair rules.
👕 5. What Size Should I Get?
Stick to your usual fit — our gear runs true to size. Want a looser, terrace-style fit? Go one up. Check the relevant Find Your Fit page if you’re unsure — we keep it simple.
🌱 6. Are Your Products Ethically Made?
Most of our gear is made using organic cotton or recycled materials.
Not everything — and we won’t pretend otherwise.
We work with trusted suppliers, avoid overproduction, and focus on making pieces that last.
No greenwashing. Just doing it right where we can.
Made properly. Not perfectly.
💳 7. What Payment Methods Do You Accept?
All the usual suspects — debit, credit, PayPal, Shop Pay, Klarna, and a few others. If you’ve got money, we’ll probably take it.
Checkout is secure and safe.
🧠 8. Can I Change My Order After I’ve Placed It?
If it hasn’t been packed, we’ll do our best to help. Message us quick — once it’s shipped, it’s out of our hands (literally).
🔒 9. Are Any Purchases Final Sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
👊 10. Who’s Behind Dead-End Street?
Mates from the Welsh Valleys with a love for football, fashion, and the graft that comes with it. We started small — an eBay store in 2021 — and grew from there. No investors, no suits. Just us.
💬 11. Still Need Help?
No call centres. No bots. Just send us a message through our Give Us a Shout page, we actually reply.
We’re simply people like you — working, grafting, making something real.
Thanks for backing Dead-End Street.
Real people. Real stories. No shortcuts.
